Beginning his adventure with SYKES in 2013 as a director of Operations, Kenneth (Ken) Juarez has risen to the position of senior vice president of Operations through his impeccable work and breadth of experience.
Prior to joining SYKES, Ken worked for 17 years with Verizon Telecom in Southern California, where he managed operational teams all over the world. Bringing his wealth of telecom experience to SYKES, Ken has grown SYKES’ business and successfully taken on major accounts for Fortune 500 companies. As a leader, Ken has consistently advanced teams, verticals, and accounts through expert direction and knowledge.
A Six Sigma Black Belt, Ken has worked to expertly tune organizational operations, forecast for the future, and plan for success. Beyond organizational management, he is passionate about developing leaders, promoting positive client outcomes, and investing in people, one caring interaction at a time.
Ken received his MBA in finance and alternative dispute resolution from Pepperdine Graziadio Business School.