Michael (Mike) Henderson is chief operations officer for the North America and Asia Pacific (APAC) regions at Sykes Enterprises, Incorporated. Since joining SYKES in 1997, Mike has proven to be a powerful force in the APAC region, playing an indispensable role in the company’s growth in China, India, Australia, and the Philippines. In his role as COO, Mike spearheads business operations and sales for the region. He also leads both the U.S. CSS and the North American SYKESHome businesses.
Mike started his career in 1993 as a technical support agent for Adobe Systems in Edinburgh, Scotland. In 1994, he transitioned to McQueen Limited, where he held several operations and management roles before McQueen was acquired by SYKES in 1997. Throughout his career, Mike has been able to build upon a strong technical background, combining his understanding of operations and business development to achieve remarkable growth and efficiencies for the company.
Prior to his career in the customer support industry, Mike worked on the family farm in Scotland. A native of Carnoustie, Scotland, Mike graduated with honors from Edinburgh Napier University with a bachelor’s degree in business studies. After completing his studies, he spent three years traveling and working in Asia, primarily in Australia and Japan, an experience that proved invaluable to better understanding business practices and cultures throughout the region.
Mike is married and has three children. When he isn’t busy with work, he pursues his hobbies, which include golf and model railways.