#SYKESgivesback

SYKES takes its responsibility as a leading global employer seriously. Deeply committed to our people, operations and communities, we are continually aligning our efforts to make a difference as our employees around the world participate in volunteer initiatives under the global umbrella, SYKES Gives Back:

Our People

Our People

We are passionate about guiding our people to be their best selves in their professional and personal lives — where our culture of belonging allows every employee to feel valued and able to grow.
Our Operations

Our Operations

We strive to put our best foot forward for our brand partners, while working to ensure a cleaner Earth.
Our Community and Social Development

Our Community and Social Development

We are committed to impact sourcing, where we foster economic development and generate high-quality jobs in communities around the globe.

The Culture of SYKES: A Message From Founder John Sykes

John and Chuck Sykes)
Top Quote The whole idea of impact sourcing is doing good work, with good people and for a good cause. Top Quote

When he started this company, my dad’s vision was to shape experiences and build opportunities through the simple act of helping people. Now, in my many years at SYKES, I have seen that play out in many ways: helping our customers, creating jobs and being on the ground floor of innovation. At the end of the day, if we take care of our employees, we take care of our brand partners. And if we take care of our brand partners, we can give back to our communities. And that is where our strength lies — in helping people, one caring interaction at a time.

SYKES’ Impact Hub initiative lives and breathes to help communities in need prosper. Whether that need is due to cultural shifts or simply a lack of opportunity, we’ve found that all it takes for people to thrive is a chance. We offer that chance by strategically establishing operations, expertly hiring and training true SYKES representatives, and paying what is often significantly higher than before. Not only does this make a positive impact in financially struggling communities, it cultivates a growing family I could not be happier to be a part of.

Caring interactions don’t stop or end with a phone call. They’re a part of our DNA. As we strive to make a bigger impact on a rapidly changing world, I take pride in the fact that our global impact will be a caring interaction, too.

- Chuck Sykes, CEO, Sykes Enterprises, Incorporated

SYKES’ Global Governance Council

The members of the Global Governance Council are committed to widespread social, environmental and economic change. By cultivating actionable programs and fostering social participation, the council strives to obtain carbon-neutral status, boost social mobility and encourage growth for every person.

Sustainability Council

The council is composed of subcommittees that focus on three specific action areas of sustainability:

Social
Environmental
Economic
Global Sustainability Programs

Each subcommittee plans, implements and oversees programs that serve specific goals for their action area.

Global Social Participation

SYKES employees around the world actively engage in these intiatives individually, by team, by site and by region.

Our Shareholders
Our Shareholders
Our People
Our People
Our Communities
Our Communities
Our Clients
Our Clients
Our Vendors
Our Vendors
The partnerships and relationships that SYKES engages in share and support our sustainability goals

SYKES’ 5-Year Sustainability Plan

Social Goals

  • Add KPIs and descriptions to those roles that impact the social sub-pillar throughout the organization
  • Expand social programs to all regions
    • Mentoring program
    • SYKES Women in Technology
  • Further development in the SYKES Diversity & Inclusion Global Program
  • Continue to embrace Human Rights declaration

Environment Goals

  • Add KPIs and descriptions to those roles that impact the environmental sub-pillar throughout the organization
  • Global paper reduction by 50% in 5 years by implementing a Global Printer Policy
  • Reduce scope 1, 2 and 3 greenhouse gas emissions by 2030 in alignment with science-based targets of the 2 degrees scenario (2DS)
  • Reduce waste at our sites: 50% by 2025

Economic Goals

  • Add KPIs and descriptions to those roles that impact the economic sub-pillar throughout the organization
  • Increase diversity spend by 20%
  • Expand Virtual Impact Hubs into other regions
  • Expand economic programs to all regions
    • SYKES Academy
    • SYKES Tech Academy
Development & implementation of Global Reporting Standards & Platform

UN Sustainable Development Goals

SYKES shares in the United Nations’ Sustainable Development Goals to foster an equal and prosperous planet.

Social

Social

SYKES is committed to social sustainability by fostering an equal, diverse and connected community where every employee feels valued and able to grow. Our collective global efforts create impactful social change through human rights campaigns, employee learning and development, a sharp focus on diversity, and local community initiatives.

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Environmental

Environmental

SYKES is committed to helping the planet by promoting awareness, energy efficiency, and conservation and recycling programs. Each SYKES location around the world strives to become a local model for environmental sustainability by planting trees, reducing water use, using less paper, harnessing solar energy and encouraging personal responsibility.

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Economic

Economic

SYKES is committed to offering economic opportunities through job creation, skill enhancement and language proficiency. We work to ensure growth opportunities worldwide by working with local governments, educational institutes and community leaders in tandem with our own internal learning programs and impact hubs for creating economic prosperity.

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SYKES Standard of Conduct

SYKES Standard of Conduct

Learn more about SYKES’ expectations for stellar employee conduct, including:

  • Personal conduct
  • Safety & security
  • Client technology assets
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Awards

Awards

Read about SYKES’ awards for global sustainability measures.

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Newsroom

Newsroom

Stay up to date on SYKES’ news and commitments to an equal and sustainable world.

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Diversity, Equity, & Inclusion at SYKES

Diversity, equity, and inclusion at SYKES is about coming together, united in our goals, to celebrate our collective and unique strengths and capabilities. We understand that our commonalities are greater than our differences, but it is those differences that will strengthen and expand the capabilities of our business. We will act boldly in our efforts to break down barriers, become allies for one another, and promote the personal and professional growth of all our people — through inclusion and equity.

We all belong. One world. One SYKES.

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