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EP 209The Evolution of Digital Customer Care With Abbott
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The Evolution of Digital Customer Care With Abbott

With Karen Gillis

Guest
Karen Gillis
Director of U.S. Customer Service
Abbott Diabetes Care

Always possessing a desire to make a difference delivering innovative technology in healthcare, Karen Gillis joined Abbott 23 years ago after a 10-year career as a medical technologist in a clinical laboratory. She now heads up customer service for the Abbott Diabetes Care division, based in Alameda, California, where she and her team leverage customer feedback and Abbott's market-leading devices and innovate service solutions to provide truly customer-centric experiences.