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EP 13The State of CX: What Now, What Next
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The State of CX: What Now, What Next

With Dan Gingiss

Guest
Dan Gingiss
Customer Experience Speaker & Coach

Dan Gingiss is an international keynote speaker and customer experience coach who believes that a remarkable customer experience can be your best marketing. His 20-year professional career consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media, and customer service. He held leadership positions at three Fortune 300 companies — McDonald’s, Discover, and Humana.

Dan is the author of the book Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! Show podcast, and a regular contributor to Forbes. His second book, The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share, will be published in mid-2021. 

He earned a Bachelor of Arts in psychology and communications from the University of Pennsylvania and an MBA in marketing from the Kellogg School of Management at Northwestern University. 

For more information, please visit www.dangingiss.com.