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Episode 66:Celebrating Outsourcing’s Collaborative Future

April 29, 2021 / With Debi Hamill / 46:51

 “[The outsourcing] industry has been so resilient through everything and continues to just create opportunity and connection and value.” Debi Hamill, CEO of IAOP Welcome to OneTAKE Live! In this episode, host Ian Barkin speaks with Debi Hamill, CEO of IAOP, about…

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Episode 65:Enabling Digital Transformation & Augmenting Customer Experience

April 14, 2021 / With Kathy-Anne McManus / 50:31

“Most of my career I’ve spent in the media and entertainment industry or technology. I think what’s so interesting about media and entertainment is how it has infiltrated other sectors as well. … It’s the primary way that we communicate…

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Episode 64:OneTake: Democratizing Data & Insight to Forecast the Future

April 6, 2021 / With Inder Singh / 54:44

“There’s a lot of data-rich, insight-poor environments that exist in the world. And part of our job at Kinsa, and part of the job of our public health colleagues, is to make the data accessible. It’s not data for data’s…

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Episode 63:Strengthening Community Through Mentorship

April 1, 2021 / With Aakash Patel / 41:03

“[Millennials] have had a chance to take on leadership opportunities at a very young age in this community because the folks that have been in this community a long time want to mentor and nurture the next generation.” – Aakash…

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Episode 62:Enacting Real Transformation Through Organizational Nimbleness

April 1, 2021 / With Peter High / 54:48

“With the pace of change — I think, without argument — being faster than it’s ever been, and the pace of innovation being the same, it requires that we build organizations that can seize opportunity as it presents itself and stave…

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Episode 61:Focusing on Digital Collaboration in the Future of Work

March 15, 2021 / With Martin Mrugal / 46:49

“You’re only going to maintain a subscription if you keep that customer satisfied throughout the lifecycle. No longer do we have the convenience of selling software upfront and then walking away and letting a partner implement it. Now, we’re on…

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Episode 60:Embracing Empathy & Humanity in the Future of Work

March 15, 2021 / With Dan Pontefract / 50:27

“If a pandemic is not waking you up from your catatonic coma of how awful, perhaps, your leadership has been … you really have to ask yourself, ‘Why are you a leader?’ I fundamentally believe that the reflection that we’ve…

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Episode 59:Creating Sustainable Change Through Impact Sourcing & Mentorship

March 10, 2021 / With Jon Browning / 49:33

“What we’re doing is not ‘academic’ … this is giving them an opportunity to go out and get a job. This is where these mentorships get much bigger than just ‘educating students’; this is a real opportunity to make a…

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Episode 58:Training Technology to Listen & Communicate in the Future of Work

March 2, 2021 / With Wayne Ramprashad / 48:07

“We’ve always said that the call center is the voice of the company, but you don’t really realize it until you see the impact of the data you’ve been able to expose. We call it: ‘actionable intelligence insights.’” – Wayne…

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Episode 57:Making Smart Investments in the Accelerated Future of Work

February 16, 2021 / With Henry Alty / 40:40

“The three big bits in our mind that you’ve got to get right are: the market, the team, and then the economics of the thing — does it all stack up? If you don’t have one of those, then you…

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Episode 56:How Data Modeling & Analysis Are Changing the Future of Work

February 10, 2021 / With Keith McCormick / 42:50

“I’m so excited about this role because I love the mission of CloudFactory. … We have thousands and thousands of these workers that do things like data annotation and data processing for CloudFactory’s clients, and the kind of transformation that…

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Episode 55:OneTAKE: Starting With Your Audiences & Understanding Them

January 26, 2021 / With Todd Unger / 38:32

“We represent physicians in all practice settings in all specialties all across the country, but when you really think about consumer brands and understanding experiences, it’s really about people’s beliefs and attitudes — and so you really have to start…

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Episode 54:OneTAKE Live: Orchestrating Automation in the Future of Work

January 22, 2021 / With Kit Cox / 39:39

“What orchestration means is creating that structure — and that governance — to get the best version of getting the right resource, and the right work, in the right place and in the right time.” – Kit Cox, Founder &…

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Episode 53:OneTAKE Live: The Power of Effortlessness in Digital CX

January 18, 2021 / With Tracy Robertson / 36:15

“Customers are like, ‘yeah, you had better make it easy, and if it’s not easy, there’s other people that make it easier, so I’m out,’ even if your product is great — it’s the battle of experiences.” – Tracy Robertson,…

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Episode 52:OneTAKE Live: The Transformative Power of the Human Element

December 21, 2020 / With Alice Sesay Pope / 43:17

“I’ve always had a passion for customers, and a reoccurring theme in my career is: If you put the customer at the forefront of your strategy, your strategy will be a winning one.” – Alice Sesay Pope In this episode…

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Episode 51:OneTAKE Live: Digitalizing & Augmenting Customer Experiences

December 16, 2020 / With Gabriele “G” Masili / 45:17

“Be scrappy. Just try something — see if it works. If you can try two things at the same time so you can compare, that’s even better.” – Gabriele “G” Masili In this digitally focused episode of OneTAKE Live, host Ian Barkin discusses artificial intelligence (AI), augmented customer experiences…

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Episode 50:OneTAKE: 50th Episode Celebration

December 14, 2020 / With Shay Washington & Jim Ramer / 59:38

“What I do is, I try and make Ian be the best that he can be — and in doing that, we’ve worked with a really great team.” – Shay Washington Welcome our special 50th episode of OneTAKE Live! In this celebratory show-about-our-show, host Ian Barkin thinks back on the first 50 episodes with the help…

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Episode 49:OneTAKE Live: The Science Behind Great CX

December 7, 2020 / With Luke Williams / 1:02:02

“The reality is, you’re in the last 1/10 of a mile in the marathon — and that’s where all the money is made.” – Luke Williams Welcome to OneTAKE Live! In this episode, host Ian Barkin speaks with Luke Williams,…

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Episode 48:OneTAKE Live: The Power of Learning From Your Customers

December 4, 2020 / With Michelle Buretta / 43:22

If I had a hundred dollars to spend on my business, I would put $90 of it into making things easy — making sure things work.” – Michelle Buretta In this episode of OneTAKE Live, join host Ian Barkin as he chats with Michelle Buretta,…

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Episode 47:OneTAKE Live: The Digital Transformation Revolution

November 23, 2020 / With Tony Saldanha / 55:05

“We’re in the midst of an industrial revolution, which means, essentially, the change that is going to be necessary is going to be much bigger — and is therefore going to need much more help — than traditional change.” –…

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Episode 46:Introducing SYKES Digital Services!

November 18, 2020 / With David Brian and Victor van Baal / 54:49

“My perspective is that customers are really loyal to an experience more than they are necessarily to a brand.” – David Brain Welcome to a special two-for-one episode of OneTAKE Live! In this unique episode of Two — er, OneTAKE…

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Episode 45:OneTAKE Live: Helping Customers Help Themselves With Bernard Slowey

November 10, 2020 / With Bernard Slowey / 47:27

“That’s probably the most important thing — understanding (customer) personas is where you need to start. It’s not a one-size-fits-all.” – Bernard Slowey In this episode of OneTAKE Live, host Ian Barkin sits down with Bernard Slowey, the senior director…

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Episode 44:OneTAKE Live: Customer Service Magic With Shep Hyken

November 5, 2020 / With Shep Hyken / 50:32

“At the end of the day, be nice. Customers start with a problem. They want to be happy when it’s all over with. Anything in the middle — that can change all it wants to change.” – Shep Hyken In…

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Episode 43:OneTAKE Live: The Internet of Things With Peggy Smedley

October 23, 2020 / With Peggy Smedley / 41:54

“I do the things I love; it inspires me, and I want to inspire others.” – Peggy Smedley In this episode of OneTAKE Live, host Ian Barkin discusses digital acceleration, the Internet of Things (IoT), and the power of stories…

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Episode 42:OneTAKE Live: Crafting Customer Experiences With Geriel Thornburg May

October 21, 2020 / With Geriel Thornburg May / 46:26

“I believe that right now we’re at that crossroads of refining the practice of customer experience.” – Geriel Thornburg May In this episode of OneTAKE Live, join host Ian Barkin as he discusses the many factors that must converge to…

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Episode 41:OneTAKE Live: The Future of the Workforce, Jobs, & Tech

October 12, 2020 / With John Healy / 45:42

“If you can’t get excited about what’s going on, then I think you’re missing something … I believe there’s far more to get excited about.” – John Healy In this episode of OneTAKE Live, host Ian Barkin sits down with…

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Episode 40:OneTAKE Live: Culture, Customers, COVID-19, and the Cloud

August 31, 2020 / With Laurent Pierre Jr. / 42:43

“I think the biggest thing for me is being able to help people.” – Laurent Pierre Jr. In this episode of OneTAKE Live, join host Ian Barkin as he discusses customer experiences, the impact of COVID-19, and the revolutionary flexibility of the cloud with Microsoft Azure…

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Episode 39:OneTAKE Live: The Future of Work, Learning, and Leadership

August 14, 2020 / With Tim Salau / 45:46

“There’s so much opportunity for entrepreneurs right now to build something great for the future of work, or just for the future of humanity in general.” – Tim Salau  In this episode of OneTAKE Live, host Ian Barkin discusses innovative tech-enabled leadership,…

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Episode 38:OneTAKE Live: Building Brands & Creating Connections

August 13, 2020 / With Connor Dube / 50:31

“Sales is, at the end of the day, not B2B, it’s P2P. It’s people to people, human to human.” – Connor Dube In this episode of OneTAKE Live, host Ian Barkin speaks with Connor Dube, director of sales and marketing for Active Blog and…

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Episode 37:OneTAKE Live: The Future of Remote Work

August 6, 2020 / With Trond Undheim / 53:41

We are entering a day and age, my friend, where you are going to have to rethink everything you knew about government, about big corporations, and about yourself.” – Trond Undheim In this episode of OneTAKE Live, join host Ian…

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Episode 36:OneTAKE Live: Introducing CareerTALKS

July 30, 2020 / With Orlando Haynes / 41:27

“My passion is about equipping, educating, and empowering jobseekers with real-time advice that can help them propel their careers.” – Orlando Haynes In this special episode of OneTAKE Live, host Ian Barkin introduces SYKES Talent Acquisitions Manager Orlando Haynes, host of the new SYKES production CareerTALKS! Looking to make the next connection…

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Episode 35:OneTAKE Live: Altitude, AI and Entrepreneurship

July 7, 2020 / With Andrew Anderson / 40:12

“It’s not necessarily the new inventions that are changing the world that we live in right now; it’s how people are applying the technology that’s already been around for quite some time.” – Andrew Anderson In this episode of OneTAKE…

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Episode 34:OneTAKE Live: Digital Transformation Learning Path

July 1, 2020 / With Charlene Li / 42:49

“I think the most important thing is that disruption has to be a movement.” – Charlene Li In this episode of OneTAKE Live, join host Ian Barkin as he discusses the innovative influence of disruptive transformation with Charlene Li, best-selling…

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Episode 33:OneTAKE Live: Where AI = Actual Impact

June 24, 2020 / With Wendy Gonzalez / 46:08

“Real transformation is not just the money … it is the career pathway, the discovery and the building of skills.” – Wendy Gonzalez In this episode of OneTAKE Live, host Ian Barkin sits down with Wendy Gonzalez, president and interim CEO at Samasource, to discuss her…

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Episode 32:OneTAKE Live: The Adaptation Advantage

June 23, 2020 / With Heather McGowan /

“The world is moving really fast. We all have to move and adapt more quickly than we’ve done in the past. … Sometimes that means pausing and asking, ‘Are we even asking the right questions?’” – Heather McGowan In this episode of…

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Episode 31:OneTAKE Live: True Digital Transformation

June 17, 2020 / With Phil Gold / 47:05

“You have to capture people’s hearts to make change effective.” – Phil Gold In this episode of OneTAKE Live, join host Ian Barkin as he discusses how communication and technology can work together to effect true digital transformation with Phil…

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Episode 30:OneTAKE Live: From IoT to Cool Energy

June 16, 2020 / With Robert Poor / 46:50

“The world is going to be very different probably as soon as five years from now in the energy world.” – Robert Poor In this episode of OneTAKE Live, join host Ian Barkin as he discusses the future of work,…

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Episode 29:OneTAKE Live: Deciphering Digital Transformation

June 10, 2020 / With Peter A. High / 41:13

“Organizations … need to develop people-practices to enable organizational agility so that people are learning the skills for tomorrow, not resting on the laurels or skills that they learned at university or in the early stages of their career.” –…

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Episode 28:OneTAKE Live: The Future of Work

June 5, 2020 / With Gary A. Bolles / 50:26

“Change management is dead. It’s all about managing change.” – Gary Bolles In this episode of OneTAKE Live, join host Ian Barkin as he discusses the future of work, technology and organizational innovation with Gary Bolles, chair for the Future…

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Episode 27:OneTAKE Live: Customer Experience

June 4, 2020 / With Colin Shaw / 54:10

“At the fundamental core, for me, people don’t understand human nature — human behavior. If you don’t understand that, then how are you going to design an experience?” – Colin Shaw In this episode of OneTAKE Live, join host Ian…

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Episode 26:OneTAKE Live: Selling & Storytelling With Mark Bozek

May 27, 2020 / With Mark Bozek / 51:26

“You’re not going to reinvent impulse. It’s a human instinct.” – Mark Bozek But wait — there’s more! In this episode of OneTAKE Live, join host Ian Barkin as he discusses the convergence of fashion, broadcasting, commerce and film with…

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Episode 25:OneTAKE Live: Training & Enabling Tomorrow’s Entrepreneurs

May 19, 2020 / With Dr. Rebecca White / 55:48

“Entrepreneurs have an effect on their industries. They are not just affected by their industries, they are effecting them.” – Dr. Rebecca White What makes a successful entrepreneur? Is it luck? Timing? Should college students simply drop out and start…

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Episode 24:OneTAKE Live: Sourcing, Automation and Blockchain

May 6, 2020 / With Dr. Mary Lacity / 33:38

“Like any technology, it’s about how you deploy it.” – Dr. Mary Lacity What if you could digitize uniqueness by sending one-of-a-kind originals, rather than easy-to-produce copies? It’s not just a thought: distributed ledgers, smart contracts, tokenization — these are…

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Episode 23:OneTAKE Live: Giving Work & Creating Impact with Mark Sears

April 24, 2020 / With Mark Sears / 40:42

“Impact sourcing is just sourcing, but with a different set of goals.” – Mark Sears How do you make the smartest possible impact? It’s important to use resources effectively, but how do dynamic companies leverage knowledge to work smarter? What…

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Episode 22:OneTAKE Live: The Brave and Imperative World of CX

April 23, 2020 / With Mark Hillary / 35:20

In this episode of OneTAKE Live, Ian speaks with Mark Hillary, writer, analyst, futurist and host of the CX Files podcast, about shifting brand interaction trends due to COVID-19 and how companies can prepare for an uncertain future.

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Episode 21:OneTAKE Live: The Outsourcing Industry Gets Back in the Saddle

April 17, 2020 / With Phil Fersht / 38:54

In this episode of OneTAKE Live, Ian speaks with Phil Fersht, founder, CEO and chief analyst at HFS Research about how smart technology and innovative research are rapidly transforming the outsourcing industry. Episode Resources SYKES

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Episode 20:OneTAKE Live: Profit and Purpose — How Social Value is Good Business

April 15, 2020 / With Alex Edmans / 51:27

In this episode of OneTAKE Live, Ian speaks with Alex Edmans, PhD, Professor of Finance at London Business School, about how companies can create social value through strategic response in the age of COVID-19. Episode Resources SYKES

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Episode 19:OneTAKE Live: Work. Learn. Teach. @ Home

April 7, 2020 / With John Kruper / 36:04

In this episode of OneTAKE Live, Ian speaks with SYKES Vice President and Chief Learning Officer John Kruper about the work-at-home transition and the way working from home represents a major shift in how we work, learn, and teach. In…

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Episode 19:OneTAKE Live: Brand Management in Times of Crisis

April 13, 2020 / With Sarah Grace McCandless / 35:15

In this episode of OneTAKE Live, Ian speaks with Sarah Grace McCandless, Vice President, Customer Engagement & Brand Advocacy at Clearlink, a SYKES company, about brand management, what it means to love your brand and building a complete customer experience…

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Episode 18:OneTAKE Live: System Dynamics and the Modeling of Pandemics

April 4, 2020 / With Tom Fiddaman / 47:45

In this episode of OneTAKE Live, Ian speaks with Ventana Systems Chief Technology Officer Tom Fiddaman about System Dynamics, how enterprises use System Dynamics to understand and map complexity, and how Tom and a team of experts have used System…

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Episode 17:OneTAKE Live: Charitable Giving in the Time of COVID-19

April 2, 2020 / With Stephen Rockwell / 32:46

In this important episode of OneTAKE, Ian is joined by MIT classmate and friend Stephen Rockwell, Chief Ratings Technology Officer at Charity Navigator. In the trying and uncertain times of COVID-19, giving back to our communities is more important than…

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Episode 16:OneTAKE Live: The Role of Digital Video in Modern Storytelling

April 1, 2020 / With Christina Skillman / 35:30

In this live episode of OneTAKE, Ian welcomes Christina Skillman, Founder, CEO and Creative Director of Skillman Video Group. While geeking out about equipment, Ian and Christina discuss how video storytelling gives marketing strategies a major boost.

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Episode 15:OneTAKE Live: Telehealth

March 31, 2020 / With AJ Hanna / 32:30

In this live episode, Ian welcomes his friend AJ Hanna, VP of Client Advocacy at SYKES. Tune into this important discussion as the two chat about perceptions of telehealth and its newfound prominence in the time of COVID-19.

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Episode 14:OneTAKE Live: Parenting in the Age of COVID-19

March 30, 2020 / With James Shaw / 30:13

In this very special live episode of OneTAKE, Ian joins James Shaw, Founder and Host of the podcast, Positively Dad. Tune in to hear Ian and James discuss the podcast, working from home and the role of parenting in the era of COVID-19.

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Episode 13:OneTAKE Live: The Story of Work

March 27, 2020 / With Guy Kirkwood / 46:57

In this live episode on LinkedIn, Ian chats with Guy Kirkwood, RPA expert and Chief Evangelist at UiPath. Together, they discuss the story of work.

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Episode 12:OneTAKE Live : The Old Future of Work, In the New World of Work  

March 26, 2020 / With David Brain / 33:34

In this very special episode of OneTAKE Live, Ian joins David Brain, Chief Digital Officer, SYKES. Tune in to learn the origins of automation as it was built for the future of work, and how it now applies to the…

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Episode 11:OneTAKE Live: Work At Home

March 25, 2020 / With Jim Farnsworth / 41:53

In this episode, Ian discusses “Work At Home” experiences during COVID-19 with SYKES Executive Vice President – Americas Business Development Jim Farnsworth.

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Episode 10:OneTAKE: How to Power Prosperity Around the World

March 12, 2020 / With Bala Venkataramanan / 29:56

In this very special episode of OneTAKE, Ian joins Balakarthik Venkataramanan, director of Global Partner Management at Intuit, at SYKES’ site in Morristown, Tennessee. Tune in to learn about Intuit’s Prosperity Hub initiative — which our Morristown location is part of…

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Episode 08:OneTAKE: How to Be the Seller Modern Buyers Need

February 12, 2020 / With Bernie Borges /

In our first episode of 2020, Ian chats with Bernie Borges, co-founder and Chief Marketing Officer at Vengreso, and host of the Modern Marketing Engine podcast. Together, they discuss how to become a truly modern seller, why really owning your professional brand is so important, and…

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Episode 07:OneTAKE: How to Make RPA More Attainable for Businesses

December 5, 2019 / With Oded Karev / 00:27:27

In this episode, Ian checks in with head of global Advanced Process Automation line of business for NICE, Ltd., Oded Karev, to discuss a different side of RPA: making it a “known” for businesses in a world that fears the unknown. Tune in for Oded’s take on educating enterprises…

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Episode 06:OneTAKE Special Edition: #RightPartner

November 25, 2019 / With Cooper Johnson / 00:06:29

Adopting RPA is a no-brainer but getting it right can feel a lot like navigating the Wild West. That’s why we’re catching up with a good ol’ boy from #RightPartner Saloon, barkeeper Cooper Johnson. Cooper’s recent claim to fame as…

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Episode 05:OneTAKE: Using Change Management to Lead Transformation

October 28, 2019 / With Tim Creasey & Russ Katzman / 00:23:33

Businesses today recognize that digital transformation is necessary, but many fail or stall in their attempt to transform. In this episode of OneTAKE, Ian talks with Prosci’s Tim Creasey and SYKES’ Russ Katzman — two experts of organizational change management — to…

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Episode 04:OneTAKE: The Future of Work for Women

September 23, 2019 / With Dr. Mary Key / 00:27:37

Dr. Mary Key engages audiences by offering strategies, tools and inspiring real-life stories that get you from where you are in your career and life to where you want to be as a female leader. In this episode of OneTAKE, Ian…

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Episode 03:OneTAKE: Evolution of RPA

August 7, 2019 / With Bryan Bergin / 00:27:05

Ian sits down with Bryan Bergin from Cowen and Company to crunch some numbers coming out of the RPA boom. From a conference of a few dozen just three years ago to chatting at the Blue Prism World even in…

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Episode 02:RPA Hype & the Happiest Place on Earth

August 7, 2019 / With A.J. Hanna / 00:25:04

Pals from way back, Ian and A.J. catch up at Blue Prism World and chat about RPA news, hype and what to expect for the future. They also discuss a recent (rather divisive) proclamation from a popular industry analyst, and…

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Episode 01:The Birth of RPA

August 5, 2019 / With Pat Geary / 00:44:24

OneTAKE host Ian Barkin takes some time during the Blue Prism World conference in Orlando to get the scoop from Pat Geary, chief evangelist for Blue Prism, on robotic process automation’s (RPA) journey from a budding concept, through an awkward…

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Episode 00:Introducing: OneTAKE

August 5, 2019 / With Ian Barkin / 00:00:40

OneTAKE is a new thought leadership video series from SYKES where Ian Barkin talks emerging tech, digital transformation, the future of work and more. Whether in the office or on the road, Ian will get together with industry leaders, analysts,…

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Meet Ian

Ian Barkin, SYKES’ Chief Strategy and Marketing Officer, is an innovator and a transformational leader. Prior to this role, he co-founded Symphony Ventures — a consulting, implementation and managed services firm specializing in intelligent automation (IA) and robotic process automation (RPA) — which was acquired by SYKES in 2018. Always at the forefront of innovation, Ian was among the first to focus on trends like the Internet of Things (IoT), supply chain BPO and user experience design. He earned undergraduate degrees from the London School of Economics and Political Science and Middlebury College, and an MBA from the MIT Sloan School of Management.

Connect With Ian