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Awards

SYKES Australia Wins Bronze Stevie Award

SYKES Australia Wins Bronze Stevie Award

SYKES Australia has been recognized by the Stevie Awards for their COVID-19 pandemic response. The location was awarded a Bronze Stevie for the Most Valuable Response by a Customer Service Team at the 2021 Stevie Awards for Sales & Customer Service, which took place in April 2021.

As the COVID-19 pandemic brought uncertainty to all businesses around the world, SYKES Australia worked quickly and efficiently to transition their largest brand partners’ support services to a work-at-home model within days. During this time, SYKES Australia implemented new tools, processes, and communication channels to best assist their employees and brand partners as they navigated periods of lockdown, which began not long after a devastating bushfire that burned more than 46 million acres. Australia employees worked diligently and displayed resilience that was recognized by the Stevies through this award.

Founded in 2010, SYKES Australia employs a staff of nearly 500 across three sites in Maitland, Rhodes, and Varsity Lakes. Agents at SYKES Australia provide world-class customer care to internationally recognized brands in financial services and technology, as well as leading Australian brands. In addition to traditional voice support, SYKES Australia also provides social media and email support. SYKES has earned their status as the #1 contact center outsourcer for the financial services industry in Australia.

SYKES has been previously recognized by the Stevie Awards in many regions, including Costa Rica for their contributions to supporting women in technology and the Philippines for their coronavirus response. The entire SYKES organization was also recognized at the Stevie Business Awards with a 2020 Bronze Medal for their efforts during the pandemic.
The annual Stevie Awards was created in 2002 to recognize business achievements around the world and now consists of eight separate award ceremonies for various business functions.

To learn more about SYKES Australia, visit our fact sheet.

To learn more about the Stevie Awards, visit StevieAwards.com.