SYKES Improves Efficiencies for Technology Partner Through Best Practices
Case Study

SYKES Improves Efficiencies for Technology Partner Through Best Practices

Improving Efficiency with SYKES

Our brand partner is a U.S.-based, multinational, Fortune 500 IT service management company. Also the largest privately held business software and IT services brand, they provide IT production and recovery services — designing, building, and running resilient and available production environments.

An IT service–management company needed to reduce operational costs and improve efficiencies. See how SYKES utilized best practices, a unique work-at-home model, and change management programs to build success for our brand partner.